Peek-a-Box – Frequently Asked Questions (FAQ) 📦

Peek-a-Box – FAQ (Fun & Answers Quick!) 💬

 

Do you accept returns or refunds for blind boxes?
Nope! All blind box sales are final. Once your order is with the shipping carrier, we’re not responsible for any loss, theft, or damage. And if you didn’t get the character you were hoping for — that’s the surprise magic of blind boxes! ✨

 

Can I return or exchange a personalized item?
If the error was on our end, we’ve got you — we’ll refund or send a corrected item. But if it was a customer mistake (like a spelling slip or wrong color request), we can’t offer a refund or exchange. Please double-check before submitting! 💌

 

How long does it take to ship personalized items?
It takes 5–7 business days for us to create and pack your custom order. We’ll email you tracking once it’s on the way! 📦

 

What happens if my package is lost or damaged in transit?
Once handed over to the shipping carrier, we’re no longer responsible for shipping issues. For peace of mind, tracked shipping is always recommended. 🔍

 

Can I choose what’s inside my blind box?
Blind boxes are meant to be a surprise! We can’t take specific requests — the thrill is in the mystery. But if you want something specific…

 

Do you offer guaranteed pulls?
Yes, we do! 🎯 We offer guaranteed pulls for select items. Boxes are gently opened from the bottom, so you can still pull the top tabs and enjoy the full unboxing experience. No spoilers, just good vibes!